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Returns and Refunds

You can decide to return any items purchased at theartofgallo.it within 14 days of delivery.


REASON TO RETURN:

For replacement:

  • Damaged item (only if accompanied by a picture of the damage and the packaging of the item at delivery)
  • Nonconforming goods: the item is different from its description (only if accompanied by a picture of the item)

For refund:

  • Delayed delivery
  • I don’t like the color
  • I’ve got the wrong size
  • I don’t like the style
  • I changed my mind


CONDITIONS FOR RETURNS: In case of items returned for replacement you shall join pictures of the details and the packaging of the item at delivery
Be sure items are in the same conditions as you received them, in their original packaging.
If you don’t have the original packaging any more, please find a suitable packaging fit for transport.
If your return doesn’t meet the above listed conditions, the parcel will be reforwarded and there will be no return or replacement.
How to return an article:

If you ask for a change:

  • Fill in the form below
  • Your request will be examinated by our Customer Service
  • You will receive an email with the expected date in which the courier will collect the article
  • Arrange the package with the label you will receive in the email and give it to the courier
  • The returned article will be inspected and we will send you another article
If you ask for a refund
  • Fill in the form below
  • Your request will be examinated by our Customer Service
  • You will receive an email with the address to which you will have to send the article
  • The returned article will be inspected and we will refund you in maximum 30 days

Form Returns/Refounds to compile:

  • To help us correctly authorize your request, please join pictures of the details relevant to your item. Click on Browse, select the pictures from your device and load them using the button Add picture.
    Remove
    Add Image
  • * Require fields

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enabled by Alkemy s.p.a. - C.f.e.p.i 05619950966 reg. delle imprese di Milano - Cap Soc. 363.783 euro i.v.

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